Privacy Policy

Last updated: April 1, 2024

Donkey's Home (hereinafter referred to as "we", "our" or "us") values ​​the privacy of its users (hereinafter referred to as "you" or "your") and is committed to protecting the personal information you provide to us. This Privacy Policy describes how we collect, use, protect and share your information when you use our services and our website

1. Information We Collect

We may collect various information when you use our website, including:

  • Contact information: name, email address, telephone number, shipping address, billing address, among others, that you provide to us when making a purchase or registering on our website.

  • Payment Information: Payment information, such as credit or debit card numbers, that is necessary to process your orders.

  • Navigation information: information about your device and your interaction with our website, such as IP address, browser type, pages visited, time spent on each page, among others.

2. Use of Information

We use the information collected for the following purposes:

  • Process and manage your orders and payments.

  • Personalize your experience on our website and present content and offers that are relevant to you.

  • Send you marketing communications and promotions, when authorized by you.

  • Improve our products and services, as well as the functionality and security of our website.

3. Information Protection

We are committed to protecting our users' personal information and have implemented security measures to prevent unauthorized access, alteration, disclosure or destruction of that information.

4. Information Sharing

We may share your personal information with third parties only as necessary to provide the services you request, such as processing payments, shipping orders, or providing customer support.

5. Cookies

We use cookies and similar technologies to collect information about your browsing on our website and improve your user experience. You can control the use of cookies in your browser settings.

6. Your Rights

You have the right to access, correct or delete your personal information at any time. To exercise these rights or if you have questions about our Privacy Policy, please contact us using the details provided below.

7. Changes to the Privacy Policy

We reserve the right to update or change this Privacy Policy at any time. The date of the last update will always be indicated at the beginning of this document.

8. Contact

If you have any questions or concerns about this Privacy Policy or Donkey's Home's privacy practices, please contact us at the following email address: