Shipping Policy

Last updated: April 1, 2024

Welcome to the Donkey's Home (hereinafter referred to as "we", "our" or "us" shipping policy). This policy describes the terms and conditions relating to the shipping of products purchased through our website (hereinafter referred to as the "website").

1. Order Processing

All orders will be processed and shipped within 3 business days of payment confirmation. We will make every reasonable effort to meet this deadline, but we cannot guarantee delivery within a specific timeframe due to circumstances beyond our control.

2. Shipping Costs

The shipping cost will be a fixed amount of €2.99 for purchases worth less than €50. Purchases worth €50 or more will be entitled to shipping costs.

3. Shipping Destinations

We currently ship our products to Germany, Belgium, Spain, France, Ireland, Italy, the Netherlands and Portugal. If your country or region is not included in this list, please contact us to discuss alternative shipping options.

4. Shipping Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information to track your package. Please be sure to regularly check the status of your shipment using the tracking information provided.

5. Delivery

Delivery time may vary depending on destination. We will make every reasonable effort to ensure that your order is delivered within the estimated timeframe, but we cannot guarantee delivery within a specific timeframe due to possible transport or customs delays.

6. Customs Fees and Taxes

The costs of customs fees and taxes related to the import of products are the responsibility of the buyer. We recommend that you check your country's customs requirements before placing an order.

7. Contact

If you have any questions or concerns about our shipping policy, please contact us at the following email address: