Policies

Refunds and Returns

At Donkey's Home, your satisfaction is our priority. If for any reason you are not completely satisfied with your purchase, we accept returns within 15 days of receiving the item. To start the returns process, please contact our team, who will be happy to help you with the returns procedure.

Upon receipt of the returned item, our returns department will process your request. Refund will be issued to the same payment method used during purchase. Please keep in mind that the refund process may take between 1 to 14 business days to complete depending on the payment method and policies of your bank or financial institution.

We want you to shop at Donkey 's Home with complete confidence, so we're here to make sure the returns and refunds process is as simple and convenient as possible. Don't hesitate to contact us if you have any questions or require additional assistance. Thank you for choosing Donkey 's Home and we look forward to serving you again soon.